Refund Policy

Pacific Link College is committed to providing accurate information to prospective students and to ensure they understand the College’s tuition and refund policy. The policy is to provide guidance with respect to when a student is entitled to a refund (or partial refund) of tuition and how the refund is to be calculated.

“Student” is defined as an individual including but not limited to prospective students as well as on currently registered or enrolled in any Pacific Link College programs or activities.

  1. A student may be entitled to a refund of tuition fees in the event that:
    1. The student provides written notice(s) to the institution that he or she is withdrawing from the program; or
    2. The institution provides written notice(s) to the student advising that the student has been dismissed from the program.
    3. An international student is refused a study permit.
  2. The written notice of withdrawal or dismissal or the refusal of study permit may be delivered to the College with a receipt and other supporting verifications, either in person, by email or by registered mail. A withdrawal or dismissal date must be clearly stated on the notice. For the purposes of this policy, a refusal of study permit is considered to be a notice of withdrawal.
  3. The refund to which a student is entitled is calculated on the total tuition fees due under the contract. Where total tuition fees have not yet been collected, the institution is not responsible for refunding more than what has been collected to date and a student may be required to make up for monies due under the contract.
  4. Depending on the contract, if the institution has received fees in excess of the amount it is entitled to collect under the contract, the excess amount must be refunded.
  5. Refund policy for students:
    1. Refunds before the program of study begins:
      1. If the institution receives a notice of withdrawal from a student, or an international student delivers a refusal of study permit within seven days after the effective contract date, and before the program start date, the institution will refund 100% of the tuition fees.
      2. If the notice of withdrawal or refusal of study permit is received by the institution between the date the contract was signed and the start date of the program, where the period is less than seven days, the institution will refund 100% of the tuition fees.
      3. If written notice of withdrawal or refusal of study permit is received by the institution at least 30 days or more before the commencement of the period of instruction specified in the contract and more than seven days after the contract was made, the institution will retain 10% of the total tuition due under the contract to a maximum of $1,000.
      4. If written notice of withdrawal or refusal of study permit is received by the institution less than 30 days before the commencement of the period of instruction specified in the contract, and more than seven days after the contract was made, the institution will retain 20% of the total tuition only, due under the contract to a maximum or $1,300.
    2. Refunds after the program of study starts:
      1. If written notice of withdrawal is received or a notice of dismissal is issued by the institution after the program starts, but before 11% of instruction hours have been provided, the institution will retain up to 30% of the tuition due under the contract.
      2. If written notice of withdrawal is received or a notice of dismissal is issued by the institution after the program starts, but between 10% and 30% of instruction hours have been provided, the institution will retain up to 50% of the tuition due under the contract.
      3. If a student withdraws or is dismissed after 30% of the program specified in the contract, no refund will be granted.
  6. Under the circumstances that a student is enrolled in an approved program without having met the institutional and/or program specific minimum requirements and without having misrepresented his/her knowledge or skills when applying, the institution must refund all tuition and fees paid under the contract, less the applicable non-refundable student application or registration fee.
  7. In the event that a student withdraws or is dismissed from their program, they are entitled to a full refund of any as-yet to be received consumables that have been pre-paid.
  8. Students must return any related equipment or supporting materials upon their withdrawal or if they are dismissed from their program/institution:
    1. The student must return all equipment or materials unused or in original form as issued;
    2. If the student fails to return the equipment or material as set out above, the institution may deduct any resonable cost of the equipment.
  9. Any possible refunds owed to students will be returned within 30 days if the institution received a written notification of withdrawal; and(or) receiving a copy of refusal of study permit; or upon providing a student with a notice of dismissal. It is student’s responsibility to provide any required supporting documentation.
  10. No refund will be granted once the College issues a Letter of Acceptance to the student unless the student provides a letter of refusal of student permit to the College.
  11. The College retains a record of all students who have been issued a Letter of Acceptance.
  12. For programs shorter than six months, all application fee and tuition fees must be paid upon registration. Payments cannot be separated into different installments.
  13. For programs longer than six months, payment may be separated into two installments. In general, the first installment covers the tuition for the first half of the program. The second covers tuition for the second half of the program. All students must pay their current installment(s) in full ONE WEEK prior to the start of the corresponding program. (An example would be: if the duration of a program is eight-month long, the first installment must be paid before the start date of the program and the tuition fee should cover the first four months. The second installment must be paid before the start date of the second half of the program, the tuition fee should cover the last four months).