COVID-19 | FAQs For Students

What is PLC doing to respond to COVID-19?

PLC is closely monitoring the situation surrounding COVID-19 and is following all recommendations by the Provincial Health Officer to limit potential risk on our campuses. This has included the temporary suspension of in-classroom instruction, heightened cleaning measures, cancellation of all face-to-face events and increased communications.

PLC’s staff nurse and Campus Manager are actively monitoring the COVID-19 situation and liaises with local and provincial health authorities. These staff will continue to implement the government’s recommendations and offer guidance and instructions.

The PLC leadership team also continues to meet regularly to evaluate and respond to the evolving situation surrounding COVID-19 and to support the continuation of learning at PLC during this challenging time.

Please bookmark for updated information.

How can I help prevent the spread of COVID-19?
As B.C. progresses through its reopening phases, HealthLink BC recommends the following to stop the spread of COVID-19:

  1. Physical distancing. Keep a physical distance of about two metres between yourself and others when you are out.
  2. Avoid contact. Avoid handshaking and hugs outside of your family. Smile and wave instead.
  3. Wash your hands. Especially after returning home and before eating. Clean your phone and work surfaces frequently.
  4. Wear non-medical or cloth masks. A non-medical mask or face covering is recommended when you cannot keep a safe distance from others.
  5. Don’t touch your face. Avoid touching your face, eyes, nose, or mouth.
  6. Practice respiratory etiquette. Cover your nose and mouth with a tissue or sleeve when coughing or sneezing. Dispose of tissues immediately.
  7. Isolate if you feel sick. Even if you have only mild symptoms, self-isolate for a minimum of 10 days. 8. Do not go to work, school, or public places.
  8. Get tested. Anyone with symptoms, however mild, can get tested for COVID-19. Find a testing centre.

What is happening in Fall 2020 and onward?

By staying home, British Columbians have done their part “flatten the curve.” With each day, the rate of growth in COVID-19 cases has steadily declined.

B.C.’s Restart Plan lays out a careful, step-by-step process to resume some social and economic activities while maintaining physical distancing restrictions, so that our combined efforts and sacrifices are not squandered.

At PLC, we are planning for physical distancing to continue, and programs will continue with online delivery. The Instructor Lead will contact students directly with guidance about learning modes.

Are PLC campuses open?

PLC continues to remain open, although with limited in-person access, to support students regarding admissions, co-op or learning queries.

PLC’s actions are consistent with the B.C. government’s objectives to balance health and safety with access to educational programs. All PLC programs and services are now being provided through alternative (non-face-to-face) methods.

What is happening with Fall 2020 programs and courses?

PLC is planning for physical distancing requirements to continue into the Fall 2020 term. Currently, we are not anticipating a full “return to normal” in Fall 2020, so please be prepared to continue with online and alternative delivery of programs. Limited, on-campus program delivery will follow all Provincial Health Officer directives and recommended health and safety measures (i.e. physical distancing, gathering size, regulatory guidelines).

Domestic students may contact PLC admissions regarding intake or queries.

For international students planning to come to Canada:

  • Any students who have attained their study permits must notify PLC so that the following arrangements can be made
  • Students must take a COVID-19 PCR test within 72 hours of their flight departure and bring test results with them to Canada to show border agents
  • Students will need to arrange 3-day hotel quarantine accommodation via this link, which will cost around 2,000CAD
  • Students that test negative for COVID-19 at the airport test can after the 3-day quarantine continue to an 11-day quarantine at a hotel arranged by PLC; students that test positive will need to continue their government hotel quarantine at additional cost
  • PLC will coordinate arranging for a second hotel for self-isolation for the remaining 11 days and also special PPE taxi pick-up and drop-off at second hotel
  • COVID-19 policies, quarantine information and PLC contact information will be given to students before they depart to Canada
  • Students must access the BC COVID-19 app and ArriveCan
  • Before arrival PLC will also coordinate the setup of extended health care plans and also food delivery service for students and their spouses and children during quarantine
  • Parental accompaniment is discouraged for the duration of the COVID-19 pandemic
  • PLC will be in contact with students during quarantine for advising and also cultural as well as arrival information
  • For students that need it, PLC will coordinate the setup of Homestay with partnered providers; said service will begin after quarantine is over
  • New arriving students wanting to meet staff will only do so after the quarantine period and with prior approval from the college
  • Students showing symptoms during quarantine will be put in touch with local health authorities if needed in the case of intense symptoms, or may need to isolate for longer; meals and other services can be extended in this case
  • Student social activities such as winter party will be strictly online

How does online learning work?

  • PLC courses are delivered 100% online (live sessions) to minimize exposure during the COVID-19 pandemic until further advice from the ministry
  • Students must follow the same guidelines for attendance and behaviour as during in-person classes
  • New students and instructors will receive orientation to PLC and online learning

How long will online learning last?

PLC is planning for physical distancing requirements to continue into the Fall 2020 term, and programs will continue with online delivery will do so until further notice.

What technology is needed for online learning?

While some learning tasks may be completed using a smartphone or tablet, a laptop or desktop computer is recommended to ensure students can complete course requirements.

How can I contact my instructor?

Your Moodle course will have instructor contact information. To contact the Campus Manager, please use the main telephone number in the Contact Us page.

I need to access the campus. What do I need to know?

  • All administration is happening at Surrey campus; Burnaby campus is not holding classes or having visitors
  • Occupancy limit for the Surrey campus has been reduced to 15 (posted on-site); no classes or visits occur at Burnaby campus
  • With 5-8 staff on-site, a maximum of 2 visitors are allowed at a time; appointments are made so that only this many visitors are on-site at a time
  • Everyone must maintain a 2-metre distance from one another at all times; points have been marked on the floor to show distancing
  • The campus has a single entry and exit pathway to have one-way foot traffic, with said pathway indicated via arrows
  • Visits are by appointment only
  • Visitors must wear masks at all times; if they do not bring these, PLC will provide them with masks
  • Visitors will need to allow their temperatures to be taken via digital infrared thermometer; if they have a temperature indicative of a fever, they will be asked to leave and conduct their appointment via phone or video conference
  • Visitors must sanitize their hands upon entry
  • Visitors may not wait in the reception area, but instead must go to the student lounge
  • High-occupancy areas like reception use use markings to denote distancing
  • Barriers are cleaned and sanitized along with the entire campus regularly
  • Staff on-site will maintain social distance from one another and visitors; staff that often see visitors will use masks
  • Staff will sanitize and wipe down their work areas and equipment daily before and after use (sanitizer is provided)
  • PLC nurse staff supervised by the Campus Manager will train and update staff on all COVID-19 protocols
  • PLC has contracted regular campus cleaning and sanitization
  • No shared food equipment will be available on campus e.g. cups
  • The lunch room allows only 1 user at a time

How can I request documents such as an academic transcript?

Please send a request to This will be forwarded to the Campus Manager to process. You will receive an answer within 2 business days.

How can I pay my tuition?

You do not need to visit the campus to pay tuition, but can do so from home via credit card, cheque, online banking, e-transfer, Flywire and wire transfer. Please contact for more information.

I need financial assistance due to COVID-19. What is available to me?

Please check the Canada Emergency Student Benefit (CESB) and StudentAid BC for more information.

I am unable to continue my program due to COVID-19-related reasons. Can I withdraw?

For withdrawals, please contact You will receive a reply within 2 business days. Please note that withdrawing from a PLC course/program does not mean that tuition fees are refunded. Students who withdraw despite the college’s shift in learning modes must appeal for any refund in excess of the college’s normal refund policy and demonstrate why their discontinuation is exclusive to COVID-19 factors and not learning preference.

Will there be Fall convocation?

A virtual Fall convocation is being planned – graduating students will be emailed by the Administration team.

I am in co-op. How can I find a job during COVID-19?

Please contact the co-op coordinator via the main contact phone number or at

As an international student, will the shift to online classes affect my study permit?

No. For our international students concerned about their status in Canada, please note that Immigration, Refugees and Citizenship Canada (IRCC) has stated that the transition of Canadian post-secondary programs to online studies will not impact study permits.

I am an international student who has been accepted to PLC but cannot travel to Canada right now. Can I start my program online?

Immigration, Refugees and Citizenship Canada (IRCC) is allowing international students with study permits for programs starting in the Summer or Fall 2020 terms to begin their classes while outside Canada and complete up to 50 per cent of their programs via distance learning if they cannot travel to Canada sooner.

I am not feeling well. What should I do?

According to the BC Centre for Disease Control, if you have any COVID-19 symptoms, do all you can to avoid contact with others. Even if your symptoms are mild, self-isolate for a minimum of 10 days. Do not go to work, school, or public places. Do not use public transit, taxis, or ride shares. Do not have visitors to your home.

Common symptoms for COVID-19 include fever, chills, cough, shortness of breath, fatigue, and loss of sense of smell or taste. Symptoms may take up to 14 days to appear after exposure. If you are unsure about your symptoms, use the BC COVID-19 Symptom Self-Assessment Tool or call HealthLink BC (8-1-1).

Anyone with symptoms, however mild, can get tested for COVID-19. Find a testing centre.

  • Anyone showing symptoms of COVID-19 or having arrived to Canada in the past 14 days is prohibited from the campus
  • Any outbreak will be reported by the nurse on staff or Campus Manager to Fraser Health
  • For anyone having severe symptoms, staff will immediately call 911

I am unwell and unable to attend online classes. Do I need to send a doctor’s note to the instructor?

No. Following the government’s advice, PLC instructors have been asked to waive the medical documentation requirement (i.e. a health care practitioner’s note) for students who are ill for less than two weeks. This request was initiated to contain and prevent the spread of COVID-19. It will also help to preserve clinic access for people requiring immediate medical attention. Please otherwise follow the normal protocols in your classes for reporting absences due to illness.

If you are experiencing any COVID-19 symptoms, even if they are mild, strictly self-isolate for a minimum of 10 days as described above.

I have tested positive for COVID-19. What should I do?

Since you are attending online classes you do not need to report your test to PLC.

Following a positive COVID-19 test, your local the health authority will guide you on what to do. A case worker from your local health authority will call you every day to check on your health and symptoms.

If you do need to come to the campus for any reason after recovering from COVID-19, as with all students, please ensure you contact reception via the main line to set up an appointment and follow all COVID-19 procedures. You are not allowed to visit the campus within 14 days of testing positive for COVID-19, even if you do not show symptoms.

It is important to do contact tracing if you are COVID-19 positive – please check for information on the BC Centre for Disease Control website.

I am planning to travel in the near future. What should I do?

Please visit the Government of Canada Travel Advisories page for information. The current advisory is against all non-essential travel outside Canada.

What do I do if one of my family members becomes sick?

If anyone in your family develops COVID-19 symptoms, they should do all they can to avoid contact with others. Even if symptoms are mild, they should self-isolate for a minimum of 10 days. Do not go to public places. Do not have visitors to your home.

Common symptoms for COVID-19 include fever, chills, cough, shortness of breath, fatigue, and loss of sense of smell or taste. Symptoms may take up to 14 days to appear after exposure. Anyone with symptoms, however mild, can get tested for COVID-19. Find a testing centre.

What should I do if I have experienced discrimination or harassment in relation to COVID-19?

PLC’s policies for Respectful and Fair Treatment and Safety govern these issues. Every member of the PLC community has the right to be treated with respect and dignity and to be welcomed and supported. No one should subjected to discrimination based on a perceived disease or disability, or their race, ancestry, etc.

If you feel you have been discriminated against based on these factors, please report this behaviour. If you need immediate assistance because you fear for your personal safety, contact 9-1-1. For a college-related safety concern, call our main line.

Is PLC donating PPE to frontline workers?

Yes, PLC has donated to frontline workers via the Ministry of Advanced Education, Skills and Training initiative.

Will wearing a mask protect me?

According to Health Canada, wearing a non-medical mask in the community has not been proven to protect against COVID-19, however, it can be used as a measure to protect others around you. Canadians are currently advised to wear non-medical face masks in situations where proper physical distancing can’t be ensured.

For all non-specific inquiries, please contact For specific inquiries, please check the FAQs.